Refund policy
When we refund in full
- You were charged more than once for the same checkout.
- You were charged but your placement was never credited, and we can’t credit it.
- We remove your listing within 7 days of payment for a reason that is not a breach of the rules or terms by you.
- You ask to cancel before your placement has been put on the board.
When we don’t refund
- Being outranked, losing #1, or today’s board resetting at midnight UTC.
- Fewer visits, sign-ups or sales than you hoped for.
- Removal because the listing broke the rules or terms.
- Placements already on the board, once the 7-day window above has passed.
When you pay, you ask us to place your listing straight away and acknowledge that once it is placed, the service is fully performed and your right to cancel ends.
How to ask
Write to contact email: to be published before launch within 7 days of payment with your listing and the payment confirmation page address. We acknowledge requests within 48 hours and resolve them within 30 days. Approved refunds are paid through Dodo Payments, our merchant of record, to the original payment method.
What a refund does to rankings
The refunded amount is removed from the listing’s all-time total, and from today’s board if the payment was made today. Archived daily boards stay as they were. If the refunded listing held #1, #1 passes to the highest remaining spend.
Chargebacks
If you dispute a charge with your bank, we may hide the listing until the dispute is resolved. A lost dispute removes the amount from the boards in the same way as a refund.